Contact us

We’d love to talk about how we can help you.

Keep In Touch With Us.

The Videoster team is here to help! If you run into any issues or have questions, feel free to reach out to us by email or use our contact form. We’ll get back to you within 24 hours.

Address

100 City Centre Dr
Mississauga ON L5B 2C9
Canada

Email

[email protected]

Tell us about yourself

Whether you have questions or you would just like to say hello, contact us.




    Client Frequently Asked Questions

    Videoster is an online platform designed to connect local freelance videographers with customers in need of their services.

    Simply visit our website, click “Sign up,” and follow the easy steps to create your account. Once registered, you can browse videographers; services and book the ones you need.

    We carefully vet videographers on our platform, and you can review their service history, ratings, and sample work. Customer feedback is also a valuable resource to help you make decisions.

    You can use our secure payment system to make payments. We support various payment methods, including PayPal, credit cards, bank wire transfers, and more. Funds are released to the videographer upon project completion and your satisfaction.

    Yes, you can request changes to project details or add additional services by communicating with the videographer after booking. For booking cancellations, please contact customer services as soon as possible.

    Our secured payment system uses an escrow service, ensuring that funds are held securely until the job is completed to your satisfaction. This protects both customers and videographers.

    To maintain transparency and security, we do not allow videographers and customers to finalize deals outside of the Videoster platform. All transactions should be conducted through our secure system.

    After booking, you can communicate with videographers on the platform. We provide an integrated messaging system for discussing project details.

    We are very transparent, and you only need to pay the fees for the services you book. We provide clear pricing information, and there are no hidden fees.

    We take your privacy seriously, and our Privacy Policy outlines how we collect, use, and protect your personal information. Your data is treated with strict confidentiality.

    Yes, our customer support team is available to assist you anytime. You can contact us through the provided contact options on our website.

    Hiring videographers through Videoster is advantageous because we match you with local videographers in your area. This offers convenience, cost savings, familiarity with the local situation, and ensures punctuality, all contributing to higher quality work.